Information We Collect

When you reach out to us or place an order, we collect only what's necessary to provide our services. This typically includes your name, contact details, delivery address, and preferences for seasonal floral compositions. We don't ask for information we don't actually need.

Personal Information You Provide

• Contact details—name, email address, phone number—when you inquire about our services or place orders
• Delivery addresses and specific location instructions to ensure arrangements arrive at the right place
• Payment information processed through secure third-party payment providers (we never store full card details)
• Design preferences and special requests to create compositions that match your vision
• Communication history so we can reference previous conversations and maintain continuity

Information Collected Automatically

Our website collects basic technical information like your IP address, browser type, and pages visited. This helps us understand how people use the site and where we can make improvements. We use standard analytics tools that many businesses rely on.

How We Use Your Information

We use your data to run our business and serve you better. That means fulfilling orders, answering questions, and occasionally sending updates about seasonal offerings if you've expressed interest. We don't sell your information to third parties or use it for purposes you haven't agreed to.

• Processing and delivering your floral orders with attention to timing and presentation
• Communicating about order status, delivery schedules, and any necessary adjustments
• Improving our service based on feedback and understanding what designs resonate with clients
• Sending occasional updates about seasonal collections, but only if you've opted in
• Maintaining records for business operations and compliance with Azerbaijan regulations
• Resolving any issues or concerns that arise during the service process

Data Sharing and Disclosure

Your information stays within our organization except when we need to share it with specific partners to complete your order. For instance, delivery services need your address, and payment processors handle transaction details. These partners are bound by their own privacy commitments.

Service Providers We Work With

• Delivery partners who handle transportation of floral arrangements within Baku and surrounding areas
• Payment processors that manage secure transaction handling (they maintain PCI compliance standards)
• Cloud storage providers for business records and operational data
• Email service providers when we need to send order confirmations or respond to inquiries

We might disclose information if required by Azerbaijan law enforcement or regulatory authorities, but only in response to valid legal requests. We'll notify you about such requests unless legally prohibited from doing so.

Your Rights Under Azerbaijan Law

Azerbaijan's data protection regulations give you specific rights regarding your personal information. We take these seriously and have processes in place to honor your requests promptly.

To exercise any of these rights, contact us directly at help@plinov.com or call +994124937540. We'll respond within 15 business days and guide you through the process.

Data Security Measures

We protect your information using industry-standard security practices. Our systems include encryption for data transmission, secure storage protocols, and restricted access controls. But we're also realistic—no system is completely foolproof. We focus on maintaining reasonable safeguards appropriate for a business of our size.

• SSL encryption for all data transmitted through our website
• Secure servers with regular security updates and monitoring
• Access restrictions ensuring only authorized staff can view client information
• Regular backups to prevent data loss from technical failures
• Staff training on privacy practices and data handling procedures

If we experience a data breach affecting your information, we'll notify you promptly and explain what happened, what data was involved, and what steps we're taking to address it.

Data Retention and Deletion

We keep your information as long as it serves a practical purpose. Order history helps us understand your preferences for future arrangements. Contact details remain active while we have an ongoing relationship. Once you're no longer a client, we'll retain basic records for regulatory compliance (typically 3-5 years under Azerbaijan business regulations), then securely delete everything else.

Cookies and Tracking Technologies

Our website uses cookies to remember your preferences and understand site usage. These are standard tools that help us provide a better experience. You can disable cookies in your browser settings, though some site features might not work as smoothly.

Types of Cookies We Use

• Essential cookies that enable basic site functionality and security
• Analytics cookies that show us which pages are popular and where people get stuck
• Preference cookies that remember your choices between visits

We don't use advertising cookies or share cookie data with advertising networks. Our tracking is limited to understanding how our own website performs.

Third-Party Services

We use several external services to run our business—payment processors, email platforms, analytics tools. Each has their own privacy policy covering how they handle data. While we choose reputable partners, we can't control their practices. We recommend reviewing their policies if you have concerns about specific services.

Our website might contain links to suppliers, design inspiration sources, or related businesses. Once you leave plinov.com, their privacy policies apply instead of ours.

International Data Transfers

We primarily operate within Azerbaijan, but some of our service providers (like cloud hosting or email platforms) may store data on servers located in other countries. When data crosses borders, we ensure appropriate safeguards are in place consistent with Azerbaijan's data protection requirements.

If you're contacting us from outside Azerbaijan, understand that your information will be processed according to Azerbaijan regulations governing businesses operating here.

Children's Privacy

Our services aren't directed at children under 16, and we don't knowingly collect information from them. If you're a parent who discovers your child has provided us with personal information, contact us and we'll delete it promptly.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify active clients by email and update the "Last Updated" date at the top of this page. Continued use of our services after changes means you accept the updated terms.

We believe in transparency about policy changes. If something fundamental shifts in how we handle data, you'll hear about it directly from us, not buried in fine print.